WHMCA General Manager

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The Winston Heights–Mountview Community Association (WHMCA) is seeking a reliable, hands-on General Manager to lead the operational, maintenance, and revenue-driving functions of our community centre. This is a public-facing role and the successful applicant will cultivate a friendly and supportive environment for all renters and other users. The facility includes multiple halls, a sports field, centennial garden, and community rink. This position is central to ensuring the facility is well-maintained, efficiently operated, and actively generating rental and program revenue for the community.

Facility Management

  • Oversee daily operations, hall administration, scheduling, and event logistics.
  • Manage bookings using tools like Microsoft Bookings or Communal.
  • Coordinate full event lifecycle: set-up, client support, tear-down.
  • Automate communication and reminders where appropriate.
  • Maintain facility usage reports, rental calendars, and maintenance logs.

Grounds and Building Maintenance

  • Supervise janitorial staff; perform cleaning when required.
  • Coordinate contractors for specialized work and ensure timelines/budgets are met.
  • Ensure halls, grounds, rink, and surrounding areas are maintained to a safe and clean standard.
  • Handle light repairs as required (bulbs, minor fixes).

Event and Rental Management

  • Develop and execute strategies to grow facility revenue including grants as applicable.
  • Manage client inquiries, bookings, and rental communication.
  • Ensure quick post-event cleaning and reset for upcoming rentals.
  • Other duties as required to ensure successful rental experiences (rooms & AV setup, etc.)

Safety and Compliance

  • Conduct regular safety inspections and resolve hazards promptly.
  • Ensure compliance with health, safety, and facility regulations.

Administrative Support

  • Participate in board and committee meetings as appropriate.
  • Supervise bookkeeper to ensure financial reporting aligns with facility activities.
  • Manage and maintain an organized office space.
  • Oversee communications and promotional activities, working with volunteers.

Qualifications

  • Experience in facility management, caretaking, or event coordination.
  • Proficient with Microsoft 365. Familiarity with Power Automate, Bookings, and Power BI is an asset.
  • Financial literacy including understanding of balance sheets and income statements.
  • Experience with rental or event management platforms preferred.
  • Able to work flexible hours, including evenings/weekends as needed.
  • Strong organizational and communication skills; able to manage multiple tasks.
  • Proactive and solution-oriented, with a focus on continuous improvement.
  • Successful completion of a Canadian Criminal Record Check is required prior to an offer of employment.
  • Must be capable of lifting up to 20 kg to shoulder height as required.